Frequent Questions about Heating & Cooling

Q : How are you involved with Crisis Control?

We provide delivery & service for those who can not afford it. We also provide pump out services.

Delivery and Service: Customers can call Crisis Control directly and then Crisis Control will call us to put in 100-150 gallons of Fuel Oil/K-1/Propane. If a customer calls us and owes a balance/can't afford a delivery, we may sometimes direct them to Crisis Control.

Pump Outs: We will pump out a tank and credit the gallons in the tank to Crisis Control. (i.e., If we pump out 100 gallons of fuel oil from a customer's tank and credit that amount at today's price, then we will credit Crisis Control a sum of $290.82 on their account -and the customer will be able to write this off on their taxes.) This is a positive for obvious reasons on the "Charitable level", but it is also an advantage for a customer who is looking to get a tank pumped out, but is not willing to pay the $179.00 flat fee involved in a pump out.

Q: What is the minimum delivery?
  • 100 gallons for next day delivery.
  • 150 gallons for same day delivery.
  • Again our regular business hours are Monday through Friday from 8:00am until 5:00pm. If ordered after hours or after 4:30pm, the minimum is 200 gallons and a service charge.
Q. Is there an added "delivery charge" to bring the oil out?

No, there is not an extra charge to bring the oil.

Q. What are my payment options for a C.O.D. account?

You can pre-pay for a certain gallon amount over the phone with a credit card (Visa or MasterCard). You may also leave a credit card on file with customer service to use for your deliveries or you may you're your payment directly to the driver.

Q: How does delivery work for propane?

Propane has been specifically designed and manufactured to be transported in approved vessels commonly referred to as "transport tanks". Transport tanks are seen on our highways being pulled by large trucks and on railroad cars. This enables consumers to enjoy gas burning furnaces and other products where natural gas is not available. All propane tanks are filled to 80% capacity at locations throughout the United States that are located along miles and miles of pipelines. The reason tanks are only filled to 80% capacity is because there has to be at least 20% of the tanks capacity reserved for vapor expansion. This allows sufficient space inside the tank for the vaporization and expansion of propane during the rise and fall of outdoor temperatures.

During the loading and unloading processes pumps on the delivery vehicles are utilized to speed up the transfer from one tank to the other. Each propane delivery truck has a meter that indicates the total amount of liquid propane in gallons that was pumped into your tank. This meter is annually tested and certified by "North Carolina Department of Agriculture" to insure accurate readings.

Q: What do I do if I smell gas in my home?

If you smell gas inside your home do not turn ANYTHING on. Do not attempt to use your phone and do not look for, open or use your cell phone. Go to your nearest neighbor and call 911 and your gas company.